Effective Date: January 1, 2026

Store Name: URBAN SOLE LAB

Website: https://urbansolelab.com/

Thank you for shopping with URBAN SOLE LAB! We are committed to delivering your premium streetwear and exclusive sneakers right to your doorstep safely and efficiently. Please review our shipping policy below to understand our processing times, shipping rates, and delivery procedures.

1. Order Processing Time

  • All orders are typically processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays) after receiving your order confirmation email.
  • Once your order has been shipped, you will receive a notification containing your tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and chosen shipping method.

  • Standard Shipping: Estimated delivery within 5 to 10 business days (varies by destination).
  • Express Shipping: Estimated delivery within 3 to 5 business days.

(Note: Delivery delays can occasionally occur due to high order volume, postal service issues, or customs processing, which are outside of our control.)

3. Shipment Confirmation & Order Tracking

  • As soon as your order ships, we will send you a Shipment Confirmation email along with a tracking number.
  • You can use the tracking number to monitor the real-time status of your delivery. Please allow up to 48 hours for the tracking portal to update.

4. Customs, Duties, and Taxes

  • URBAN SOLE LAB is not responsible for any customs fees, duties, or taxes applied to your order.
  • Any fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.

5. Incorrect Address Disclaimer

  • It is the responsibility of the buyer to ensure that they enter the shipping address correctly.
  • If you realize you made a mistake with your address, please contact us immediately at supportt@urbansolelab.com within a few hours of placing your order. Once an order has been shipped, we cannot change the address or reroute the package.

6. Lost, Stolen, or Damaged Packages

  • URBAN SOLE LAB is not liable for products lost or stolen during transit once the package has been marked as “Delivered” by the courier service.
  • If your package arrives damaged, please save all packaging materials and damaged goods, and contact the carrier to file a claim, or reach out to our support team so we can assist you.

Contact Us

If you have any questions, concerns, or need further assistance regarding your shipment, please do not hesitate to contact us:

  • Store Name: URBAN SOLE LAB
  • Address: Reedley Ter 55c, San Diego, California 92130
  • Email: supportt@urbansolelab.com
  • Phone / Fax: (+212) 681-898818